Before you leave your home to come see us:

Please give us a call at (208) 946-4100 if you think your pet is having an emergency.  Our staff will advise you on best next steps, ways to safely transport your pet, and the admissions procedure. Due to the nature of our business, it is not possible to predict wait times. 

BRING with you any medications your pet takes. If you have prior medical records on hand, please bring those as well.

DO NOT give your pet any medication or try any home remedies prior to speaking to a veterinary team member. Many human medications can be harmful, can delay treatment or can be even toxic to pets.

Please call the Pet Poison Helpline at (855) 764-7661 or ASPCA Poison Control at (888) 426-4435 before your visit as it will expedite our treatment protocol once you arrive at the clinic. While there is a fee involved, being able to access the Poison Control Center’s huge databases of toxins and combinations of toxins in products will expedite the treatment plan and help our veterinary team provide care to your pet as quickly as possible.  

USE a clean cloth against any open wounds to protect them and to stop any bleeding. Any wraps placed on legs should be monitored closely for swelling above or below the wrap.  This can be problematic if left on for extended periods of time without treatment. 

If your pet has had a serious injury, they might bite or scratch even when they are usually friendly – please be careful when moving or handling them.  

If your dog is unable to walk, you can use a flattened thick cardboard or a heavy blanket to function as a stretcher. DO NOT ATTEMPT to move your dog when you arrive at our clinic; please call us at (208) 946-4100 so we can meet you in the parking lot with a gurney. We have a loading and unloading zone in front of our door for ease of access.

Place cats in a carrier before unloading them from your car. If you do not have one, ask for a loaner from us upon check-in.